High Plains Veterinary Supply

Privacy

• MyVetStoreOnline respects your privacy.
• We will never share your personal information with anyone other than your veterinarian.
• We request your email address and personal information for the purpose of communicating directly with you regarding the status of an order or when it is time to reorder your pets medication.
• Your personal information is also used to ensure proper shipping and billing.

Security

• We treat your credit card and personal information with the highest standards of confidentiality and safety.
• Our Secure Sockets Layer (SSL) encryption software is the industry standard and among the best software available today for secure commerce transactions.
• It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

The MyVetStoreOnline policies are subject to change at any time without notification.

Updated - August 27, 2015

MyVetStoreOnline Terms and Conditions

Unauthorized use and or duplication of this material without the express written permission from this site's author and or owner is strictly prohibited.  You may not print or reproduce the materials contained in this website for commercial use. Use of the MyVetStoreOnline website content for other than personal or non-commercial reasons is a violation of this terms and conditions agreement which may result in your membership being cancelled. Use of the product descriptions, instructions and ingredients sections of this website are not meant to diagnose or replace your veterinarian's advice. These sections of the website are for informational purposes only. Please consult your veterinarian with questions. Your login and password are meant for your personal use only. For security reasons and as a condition of these terms and conditions, do not share this information with outside parties. Some of the images shown may not represent an accurate representation of the actual product. Some materials may contain inaccuracies and typographical errors. By using this website you agree that you have read and understand our Privacy and Security, Shipping and Returns and Terms and Conditions policies. 

© 2015 MyVetStoreOnline and www.myvetstoreonline.com.  All Rights Reserved.

The MyVetStoreOnline policies are subject to change at any time without notification.

Updated - August 27, 2015

Shipping Area

• MyVetStoreOnline currently ships Monday - Friday to all states except Alaska, Hawaii and Nevada.
  

Currency

• All prices are listed in US dollars.

Shipping Carriers

• MyVetStoreOnline utilizes UPS and FedEx for Expedited and Ground shipping.
• Orders that are shipped directly from Purina and Royal Canin also ship via UPS and FedEx.

Shipping Rates

• Ground shipping for orders over $38.00 is FREE!
• Orders under $38.00 will be charged a flat rate Ground shipping fee of $8.00.
• Expedited shipping is $18.00 per order.
• The cost of shipping is included in the price of Easy Dose It!, Purina and Royal Canin items.

Shipping Requirements and Restrictions

• Orders that contain one or more cooler item(s) are required to ship by Expedited shipping for $18.00.
• Orders that contain one or more ORM-D or hazardous material item(s) are restricted to Ground shipping.
• Easy Dose It!, Purina and Royal Canin items are required to ship Ground.

Order Processing and Shipping Times

• All MyVetStoreOnline orders require the approval of your veterinarian before they are processed and shipped.  Please allow up to 48 hours for this approval to be completed.  This may impact the delivery of your order within our estimated delivery time.
• Orders may split during the fulfillment process.  This may result in multiple shipments to the customer from one or more shipping locations.
• Veterinarian approved Expedited orders that are received before 3:00 p.m. Central Time, Monday - Friday, are generally processed and shipped the same day.  Cooler items are not shipped on Fridays.
• Veterinarian approved Ground orders, including products that are processed and shipped by Purina and Royal Canin, are prioritized for processing and shipping so that they will be delivered within an estimated delivery time of 3-7 business days.

Shipping Transit Times

• Estimated delivery of veterinarian approved non-cooler item Expedited orders is next business day.  Expedited cooler item orders placed and approved on Fridays will not ship until the next business day.
• Veterinarian approved Ground shipments made by MyVetStoreOnline, Purina and Royal Canin have an estimated delivery time of 3-7 business days.

Credit and Debit Card Authorizations and Charges

• Credit or debit card authorizations are created at the time an order is placed and again if and when the order splits for fulfillment at one or more shipping locations.
• Authorizations may exceed the total order amount.
• Your veterinarian and MyVetStoreOnline are not responsible for fees incurred due to such authorizations.
• The authorization window is dependent on the policies of your card's issuing bank, which may hold funds for up to 14 business days after billing or cancelation of your order.
• Charges to credit or debit cards are applied when the order is invoiced and shipped.

Returns and Refunds

Note: Products purchased from your veterinarian through MyVetStoreOnline are subject to your veterinary clinic's specific refund/return policies. The MyVetStoreOnline Pet Owner Returns and Refund Policy is subject to change at any time without notification.

• Please contact your veterinarian within 30 days of your purchase to request a return or an exchange of product.
• When requesting a product return, refund or credit, please include the following information.
  • Item name(s)
  • The quantity of the item(s) to be returned, refunded or credited
  • The reason for your return and or refund request
  • The MyVetStoreOnline invoice number
  • The date of your purchase
• Once your veterinary clinic receives your request, they will review it and inform you of their course of action.

The MyVetStoreOnline policies are subject to change at any time without notification.

Updated - February 14, 2018